Hideez Key 4 (EN)
  • Hideez Key 4 – User Manual
  • Guide for Hideez Key
    • Quickstart Guide
    • Configuration app
    • Hideez Client Interface & Main Settings
      • Main Settings
        • Automatic RDP Launch and Logon
    • Account management
      • Adding accounts for websites & apps. Generating OTPs
      • Editing existing accounts
      • Deleting accounts
    • Vault Settings
      • Creating Primary account to unlock your PC
      • Access Settings
      • Changing master password
      • PC locking / unlocking methods (Proximity Settings)
      • Backups, Data export & import
    • Proximity Lock
    • Proximity Unlock
    • Uninstall Hideez Client app
    • Service Operations
      • Firmware update through utility
      • Firmware update through Web
      • Battery maintenance
      • Wiping the device
      • How to get log files from Hideez Client
  • Passwordless Sign-In and 2FA
    • Pairing Hideez Key with Windows
    • Using Hideez Key 4 with macOS and Linux via USB
      • Adding Hideez Key 4 to your Google Account on macOS and Linux
      • Adding Hideez Key 4 to your Microsoft account on macOS and Linux
    • Pairing Hideez Key with Android devices
    • Using Hideez Key with iOS devices
    • Setting up passwordless logins and 2FA
  • Upgrading
    • Hideez Client Update
  • Physical Access
    • Using Hideez Key as an RFID card
  • SUPPORT
    • Troubleshooting
  • Documentation portal (home)
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On this page
  • Quick Update in Single Mode
  • Quick Update in Parallel Mode
  • Advanced Update in single mode
  • Install firmware from the file (for advanced users)
  1. Guide for Hideez Key
  2. Service Operations

Firmware update through utility

Hideez Key — Updating firmware

PreviousService OperationsNextFirmware update through Web

Last updated 11 months ago

Utility for Hideez Key's maintenance is already in the folder of the installed Hideez Client application. You can find the latest stable version of Hideez Client .

You need admin rights on the computer to run this utility.

Note! Device Maintenance Application works only on PCs with installed Hideez Client.

Navigate to Program Files > Hideez > Client > Device Maintenance Application

Quick Update in Single Mode

Quick mode allows you to update your device to the latest firmware version without entering any settings - everything will be done automatically. Advanced mode allows you to select a specific firmware version. We recommend you always use quick mode, unless for diagnostic purposes, the support service asks you to install a non-latest firmware version.

Step 1

Step 2

Run the Device Maintenance Application file and check if the "Bluetooth" radio button is selected. Click Quick update.

Step 3

The latest firmware version will be automatically selected.

Click Update. The firmware download process will begin.

Watch a video on how Hideez Key works during the update.

Step 4

Wait for the process to complete. This may take a few minutes.

Please note: if you have disconnected your Bluetooth connection with your key during the firmware installation, you need to reconnect and continue the firmware installation through Advanced mode. Select your key model and the appropriate firmware. You will also need to delete the previous Bluetooth connection and create a new one.

Quick Update in Parallel Mode

If you have several keys to update, you can do this procedure in parallel. Just connect the keys via Bluetooth and wait.

Note! Hideez Key functionality is not available during firmware update.

Advanced Update in single mode

Step 1

Step 2

Run the Device Maintenance Application file and check if the Bluetooth indicator is selected. Click Advanced update.

Step 3

You will have 2 options - select the model and firmware version from the list of available updates on the server, or download the firmware file from a local disk. Select the first option (select a model and version). The second option (select a file) is designed to download debug and test firmware.

Select your key model and firmware version:

Click Update. The firmware download process will begin:

Wait for the process to complete. This may take a few minutes.

Install firmware from the file (for advanced users)

Step 1

Navigate to Program Files > Hideez > Client > Device Maintenance Application

Step 2

Step 3

Run the Device Maintenance Application file and check if the Bluetooth or Dongle indicator is selected. Click Advanced update.

Step 4

Select the download of the firmware file from a local disk. Select the first option and model of the Hideez Key.

Step 5

Wait for the process to complete. This may take a few minutes.

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or tap Hideez Key to the

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Dongle.
Pair Hideez Key with Windows 10-11 via Bluetooth
Pair Hideez Key with Windows 10-11 via Bluetooth
Pair Hideez Key with Windows 10-11 via Bluetooth