> For the complete documentation index, see [llms.txt](https://key4.hideez.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://key4.hideez.com/support/troubleshooting.md).

# Troubleshooting

#### Windows 11 can not recognize the Hideez Key in the device lists

*After installing the “2023-06 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5027231)” update, users may encounter difficulties in discovering or pairing Bluetooth devices, including **Hideez Key** and other Bluetooth peripherals. Even devices that are turned on and ready to pair may not appear as available options when attempting to add a Bluetooth device through the Windows system.*

To resolve this:

1. Open **Start** **→** **Settings →** **Bluetooth & devices.**  
2. Then click on the section **Devices:**

<figure><img src="/files/r7nVGOz2p2bjOBAChk87" alt="" width="563"><figcaption></figcaption></figure>

3. Scroll down to the section **Bluetooth devices discovery** and select the option as **Advanced:**

<figure><img src="/files/fBmox7yvqleebC57rB5o" alt="" width="563"><figcaption></figcaption></figure>

Now, you should be able to add the Hideez Key to your Windows 11 computer.

{% hint style="warning" %}
If you have any further questions or require additional assistance, don't hesitate to reach out. If you need support, please [contact us](https://hideez.com/pages/contact-hideez-support), and our agent will respond to you via email within 24 hours. Your satisfaction is important to us, and we're here to help!
{% endhint %}